Aco Trading + COVID 19 – Update
Trading + COVID 19 – Update
Further to our communication of March 16th we are emailing to keep you up to date regarding ACO’s trading status.
We are pleased to be able to say that we remain open and trading, holding good levels of stock for all of our core product ranges. At present our delivery times continue to be the normal 3-5 working days.
Our factories continue to operate in fully controlled and safe work environments in order to ensure a full service and supply of products as required by stockist or site.
Additionally, our customer care teams are also available to provide support. These include:
Project pricing
Order enquires
Technical support
Design services
Online training
We will maintain full support to customers that continue to operate until further notice; this is on the basis that despite the understandable confusion created by the corona virus pandemic, the government has confirmed that construction sites can continue to operate. They state: “Construction sites have not been asked to close, so work can continue if it is done safely.” (https://www.gov.uk/guidance/remediation-and-covid-19-building-safety-update-27-march-2020).
To deliver full support ACO have worked hard in order to establish strict new operating procedures in the business. All of our operating focus is directed in the context of health and safety of its employees and customers; it continues to be of paramount importance whilst ensuring the business continues to run with optimal efficiency in this new and challenging environment.
We will continue to monitor Government & WHO guidelines and working practices to ensure we implement appropriate responses across the whole business, so as to comply with all government guidelines as a minimum.
Finally, I would like to remind you that ACO offer a variety of support tools including online knowledge bases and live support services.
I would like to draw your attention to our online ‘askACO’ technical services support facility, it is automatically available to users that that have already registered on the ACO website and for those that haven’t, registration is very quick and easy. You will also be able to find the latest updates regarding service availability at: www.aco.co.uk/Covid19-trading
We will keep you regularly updated via email, but for now would like to thank you for your continued support and urge you to stay safe while working through this, together.
Yours sincerely
Mike Simpson Lane
Managing Director
ACO Technologies plc